CV of Unemployed / IT Infrastructure /System Support , looking for a job of IT Infrastructure Support, System Support, System Admin, Project management and support /

Cv de IT Infrastructure /System Support

IT Professional, emphasizing Desktop, Network support and IT project management. Excellent problem solver with strong communication and interpersonal skills. Highly enthusiastic and adaptive individual, always ready to take on responsibilities and new challenges.

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CV Code: 588daba9e00bac85
Date of last connection: 2017-01-29

Mr. So... C...


1226 Geneva

Current situation:

Current industry: Unemployed

Size of the company: Freelance worker

Current position: Unemployed

Number of years spent at this position: 6-10 years

Number of persons you managed: 1-5 persons

Annual salary: 0.00 EUR

Total working experience: 11 to 15 years

Availability: Immediate availability

Job sought:

Positions: IT Infrastructure /System Support, System Administrator, Project management and support

Industry: NGO, Banking,

Desired type of contract: open-ended contract, fixed term contract, Fixed-term / casual work, Temporary work, Agent's contract

Desired working time: Full-time, Part-time, Study-work program, One-day assignments, Seasonal work, Available on Week-ends

Minimum annual salary desired: 90000.00 / 0.00 CHF


Highest educational level completed: number of years studied and completed with a diploma after highschool : +2

Last diploma : Educational Institute of the American Hotel & Motel Association 1998-2000 Associate’s degree diploma in Hospitality and Hotel Management

Current educational level : +2

Other training courses :

Divers :

Geographical mobility: Country : Switzerland

Known Tools / Software/ Methods Windows XP/,7, Windows Server 2003 & 2008, LAN/WAN technologies, Active Directory, DHCP, TCP/IP, SCCM, MS Office Suite, Arcserve, Remedy, Radia, Ghost, VPN, Citrix, IBM PCOMM, IBM Filenet, Lotus Notes, Apache Tomcat, TOAD, Cisco Call Manager, Mobile Iron, Symantec Enterprise Vault ,Encase, Righfax, VNC, Bloomberg, Verint Call Recorder, Polycom VC

HGV, LGV, special vehicles licences MCITP, MCP, A+ and Prince2

Languages English : Native
Turkish : Native
French : Intermediate


Mr. So... C...


1226 Geneva



Support Specialist

Technical responsibility for system
deployment, maintenance and support at all levels of IT related matters.
Management of internal IT infrastructure and operations on 2 separate Geneva

as the main point of contact for all internal issues concerning desktops, Windows
servers, banks’ business applications, IP telephony and networks.

and updated incidents, problems and changes through Remedy IT service
management suite focusing on the successful resolution within established SLAs

project management for the roll outs of new IT systems as well as implementing major

and regularly tested disaster recovery processes ensuring mission critical
business applications are operational in case of a major event.

with technology management, the local business and vendors to achieve desired
functionalities and to maintain optimal performance on bank’s systems.

in Corporate Information Security, Risk Management and Audit activities.

documentation, manuals for departmental use and reports for the

Technical Support Analyst
Member of an
in-house technical desktop 2nd line support team
based in London HQ

technical and operational support of IT systems, computers, applications and
related technology in the UK head quarters.
and resolved BAU and project related problems on windows based systems using
extensive knowledge/ experience, documentation and scripts.
onsite and remote desktop support throughout European sites on regular basis
and for projects and changes that took place outside UK.
users on existing and newly implemented systems.

closely with the service desk and other technical departments for the
resolution of incidents and requests. Escalated potentially high risk technological
IT Project Team Leader / IT Support Engineer

· Assisted in development
and implementation of major IT relocation projects for big corporations.
· Managed and
supervised a team of engineers to conduct decommission and recommision of all
types of IT equipment whilst liaising with IT managers and ensuring work is
performed to clients’ satisfaction from initial contact to completion.
· Worked together
with the IT departments of companies to assist in roll-outs. Deployed new
software and tested network connectivity.
· Managed data centre
environments, conducted Cat5/6 patch cabling and installed new racks. Reorganized
rack layouts.
· Carried out
Desktop, Server and infrastructure audits and generated reports for IT Project managers.
· Organized and
carried out relevant training and courses for team members.

PC & Helpdesk Support Engineer· Provided technical
support to telephone requests from users for all PC hardware, software and
associated peripherals on windows platforms for a major UK based Desktop producer.
· Diagnosed hardware
faults and reconditioned PCs in repair workshop.
· Generated and
maintained records of customer calls and common problems in a database using
Saber software.
· Liaised with third
party support contractors and engineers when necessary.

First Line Support Technician
· Provided first line
technical support for major UK based ISPs such as Virgin, BT, Tiscali on issues
related to Internet, ISP services and Network connectivity for Windows and Mac
· Conducted problem
determination and fully investigated solutions.
· Pro-actively
provided information to clients and service desk on the progress of outstanding
support calls.

· Escalated support
queries to the 2nd and 3rd level IT support when

Training Academy, GenevaAPMG
International -
Jan 2017, PRINCE2 Foundation exam passed
Enterprise Desktop TechnicianFeb 2011 Exam 070-685 & 070-680 Passed
Knowledge UK, WokinghamMicrosoft
Implementing, Managing and Maintaining a Windows Server 2003 Infrastructure
& Environment
Apr 2007, Exam 070-290 Passed
Nov 2007, Exam 070-291 Passed
CCS Training, Barking,CompTIA
- A+ Software & Hardware Support CourseSept 2000, A+ Exam for software and
Hardware support Passed
Hotel SchoolEducational
Institute of the American Hotel & Motel Association1998-2000 Associate’s degree diploma in Hospitality
and Hotel Management
driving licence
· Bilingual in English
and Turkish

· A2 Level in French

Cover letter

Mr. So... C...


1226 Geneva

IT Professional, emphasizing Desktop, Network support and IT project management. Excellent problem solver with strong communication and interpersonal skills. Highly enthusiastic and adaptive individual, always ready to take on responsibilities and new challenges.

Dear Sir/Madam,
I have over 15 years experience working in the IT technical support field. Throughout this period, I have gained a great deal of valuable experience within different corporations, most recently Standard Chartered Bank, Geneva
In my position at Standard Chartered Geneva, I was engaged in maintaining efficient and smooth IT operations for 2 production offices and a disaster recovery site. The supported infrastructure contained around 100 workstations, 20 servers providing File/Print, Exchange, Voice Recording, locally hosted 2 Web/Database applications all based on Windows platforms. I handled all queries and problems related to in-house banking applications, network connectivity, printing, video conferencing and pushmail and many others on a daily basis.
As well as daily operational tasks and user level support, I was heavily involved on project related work. Due to the nature of ever changing requirements from business and regulators, I had the opportunity to be further exposed to ITIL processes, upgrades, implementation of new solutions and systems (for example, closure project of SCB Switzerland, extraction, migrating and retention of Geneva Private bank data within Switzerland, completion of Windows7 migration using SCCM, completion of pushmail deployment on Apple platform, implementation of Polycom Video conferencing system, upgrade from analogue telephony to Cisco IP telephony and voice recording system).
The project related works in my previous role at Standard Chartered London, enabled me to spend period of days or weeks at different remote sites like Frankfurt, Istanbul, Jersey, Paris, Almaty. During the merge of American Express Bank to Standard Chartered, I played a vital role in migrating users from the American Express platform to the SCB platform. The responsibilities of these projects included carrying out site and user surveys, pro-actively liaising with the AEB IT department and the Project Manager to identify potential fallbacks, testing applications, finalizing new machine images, converting mailboxes and data, transferring user profiles, securing and encrypting sensitive data and providing continued support upon successful completion of the migration. Successful completion of these projects within tight deadlines required an adaptive approach to different environments and the ability to improvise solutions as required
Through a decision made by higher management, Standard Chartered Geneva has officially been liquidated as of 31 October 2016. This leaves me in a situation where I am available for new opportunities and challenges.
I would appreciate and welcome the opportunity to discuss how my experience and abilities may best be employed for any relevant posts you may currently have.
Thank you in advance for including my resume to your database and your consideration for any suitable positions you may have available in the future. I look forward to hearing from you.
Kind Regards,

Mr. So... C

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